What if my GOCard is lost or stolen?

You should deactivate your GOCard as soon as possible upon discovering that it is missing. This can be accomplished in several convenient ways. You can click on the QuickLink above and deactivate your GOCard on-line 24 hours a day. In case of emergency when you do not have web access, you may deactivate your GOCard 24 hours, 7 days per week by calling Department of Public Safety at (202) 662-9325. Once deactivated, no one will be able to use your card. When you obtain your new GOCard, your Debit Account balace will be available immediately. A lost card does not mean lost money, if it is reported promptly. Refer to the GOCard Terms and Conditions for further details on lost and stolen cards.