Frequently Asked Questions

 

GOCard Basics

• What is the GOCard used for?
• What are the components of the GOCard?
• What is the ISO number?
• What is the University ID number?
• Why do all University ID numbers begin with an 8?
• Does the GOCard Office keep the digitized photos on file?
• Will GU purge my photo from the database if I ask?
• How do I take care of the GOCard?
• What is a GOCard Debit Account?
• Where are the GOCard Deposit Station locations?
• Does a regular credit card make more sense than a GOCard Debit Account?
• Who is required to wear the GUMC GOCard as an ID badge and where?
• Will I be charged for a replacement card?
• What if my GOCard is lost or stolen?
• What do I do if I think my balance is incorrect?
• GOCard about to expire?

Managing Your GOCard Debit Account

• How can I make deposits to my GOCard Account?
• Can I make a cash withdrawal from my GOCard Debit Account?
• How much money should I deposit?
• How can I put money on my student's card?
• How can I check my student's account or account balance?

Department Cards and Accounts

• Can I use my Departmental Acct on any GOCard Copier?
• How do I determine which type of reader is on a copier?
• How do I access the Departmental Account?
• What happens if I use my personal account instead of the Departmental Account?
• How are Departmental Accounts monitored & maintained?
• Who can apply for a Departmental Account?
• How are Departmental Accounts established?

Merchant Issues

• How long does it take to install the GOCard equipment?
• What marketing does GOCard provide for my business?
• Who will train my staff to use the equipment?
• What happens if a cardholder does not have sufficient funds to pay for the merchandise?
• How will my business be reimbursed for GOCard sales?
• Where do I purchase the Verifone equipment?
• How much does the Verifone equipment cost?
• Can I use the Verifone Trans 330 I already own?